We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mimateaesthetic@hotmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mimateaesthetic@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
At Mímate Aesthetic & Spa, we strive to ensure the highest quality in all our products and services. Please review our policy carefully before completing your purchase.
No Cash Refunds
All sales are final. We do not offer cash, card, or original payment method refunds under any circumstances.
Store Credit Only
In the event that a return or adjustment is approved, customers will receive store credit only, which can be used toward future purchases on our online store or in-clinic services.
Eligibility for Store Credit
Store credit may be issued under the following conditions:
• The product arrived damaged or defective.
• The incorrect product was received.
To be eligible:
• Requests must be submitted within 7 days of receiving your order.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase is required.
Non-Returnable Items
The following items are non-returnable and non-exchangeable:
• Opened or used skincare products
• Gift cards
• Promotional or discounted items
• Services, memberships, or treatment packages
Store Credit Terms
• Store credit has no cash value and cannot be redeemed for cash.
• Store credit is non-transferable.
• Store credit must be used within 6 months from the issue date.